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TERMS OF SERVICE

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Terms of Service

Last Updated: September 10, 2026

Welcome

These Terms of Service (these "Terms") govern your use of our online store at shop.ppwpet.com (the "Website") and any purchases you make through it. The Website is operated by Pet One Group, doing business as Pet Pantry ("Pet Pantry," "we," "us," or "our"). "You" and "your" refer to anyone who uses the Website.

By using the Website or placing an order, you agree to these Terms and to our Privacy Policy, which explains how we collect and use your information. If you do not agree, please do not use the Website.

Changes to These Terms

We may update these Terms from time to time. When we do, we will post the updated Terms on this page and change the "Last Updated" date above. Changes take effect when posted and apply to orders placed after that date; they will not change the terms of an order you have already placed. If you continue to use the Website after an update, you accept the revised Terms.

Eligibility

You must be at least 18 years old and a resident of the United States to create an account or place an order on the Website.

Your Account

You may need an account to place orders or use certain features. You agree to provide accurate information and keep it up to date. You are responsible for keeping your password confidential and for activity that occurs under your account. If you believe someone has used your account without permission, please contact us right away at info@ppwpet.com.

Orders, Pricing, and Availability

Product information. We try to describe and display products accurately, but manufacturers sometimes change packaging, ingredients, or formulas, and colors may look different on your screen. Always check the product label before use.

Availability. Our online inventory is shared with our stores, so an item may occasionally sell out before your order is prepared for pickup or delivery. If that happens, we will contact you to offer a substitute, if one is available, or to remove the item from your order. You will not be charged for items you do not receive.

Pricing. Prices are in U.S. dollars, do not include applicable taxes, and may change without notice. Online prices and promotions may differ from those in our stores.

Errors and order acceptance. If a product is listed at an incorrect price or with incorrect information, we may cancel orders for that product, even after you receive an order confirmation. We may also refuse or cancel any order, limit quantities per customer, household, or order, and decline orders that appear to be placed by resellers or distributors. If we cancel all or part of an order after you have been charged, we will refund the amount charged for the canceled items.

Payment

Payments made through the Website are processed by a third-party payment processor. By placing an order, you authorize us and our payment processor to charge your selected payment method for the total amount of your order, including applicable taxes. You confirm that you are authorized to use the payment method you provide. We may need to verify your information before completing a transaction.

Pickup and Local Delivery

We offer in-store pickup, curbside pickup, and local delivery. We do not ship orders. When you place an order, you will select the Pet Pantry store that will fulfill it and choose how you would like to receive it.

In-Store and Curbside Pickup

Please wait until we notify you that your order is ready before coming to the store.

  • In-store pickup. Bring your order confirmation and the name on the order. We may ask to see identification.
  • Curbside pickup. Follow the instructions in your ready-for-pickup notification, and a member of our team will bring your order to your vehicle.
  • Hold period. We will hold your order for 7 days after we notify you that it is ready. Orders not picked up within that time may be canceled and refunded to your original payment method.

Local Delivery

  • Delivery area. Local delivery is available to addresses within 5 miles of the store fulfilling your order. We will confirm whether your address is eligible at checkout. Some items may not be available for delivery because of their size or weight.
  • How delivery works. Deliveries are made by independent couriers arranged through Uber Direct, a third-party delivery service. To complete your delivery, we share your name, delivery address, phone number, and delivery instructions with Uber, as described in our Privacy Policy. You may receive text messages with a link to track your delivery.
  • Delivery fees and timing. The delivery fee for your order will be shown at checkout before you pay. Delivery times are estimates and are not guaranteed.
  • Receiving your order. Please provide an accurate address and phone number and any instructions the courier will need. If you ask for your order to be left at your door, the courier may take a photo as proof of delivery, and you are responsible for the order once it has been left as requested. Some orders may require a signature.
  • Undeliverable orders. If the courier cannot complete your delivery, for example because of an incorrect address or because no one is available when a signature is required, your order will be returned to the store and we will contact you to arrange pickup or a new delivery. The original delivery fee is not refundable in that case, and a new delivery fee will apply to any redelivery.

Auto Order

Where available, you may enroll in Auto Order to receive recurring orders of selected products on a schedule you choose. Before you enroll, we will show you the products, the price, how often you will be charged, and how to cancel. After you enroll, we will send you a confirmation email with these terms and cancellation instructions.

How it works. Once enrolled, we will automatically place an order for your selected products at the frequency you choose (for example, every four weeks) until you cancel. Each Auto Order will be prepared for pickup at your selected store or sent by local delivery, whichever you choose, and is subject to the pickup and delivery terms above.

Billing. By enrolling, you authorize us and our payment processor to charge your payment method for your first order and for each future Auto Order, plus applicable taxes and any delivery fee, without further action from you until you cancel.

Price changes. If the price of a product in your Auto Order increases, we will notify you before your next order. We will either ask for your approval before charging the new price or, if you are charged the new price, allow you to cancel within 14 days of that charge and refund that order.

Substitutions. If a product in your Auto Order is unavailable, we will not substitute a different product without your approval. Without your approval, we will skip that item and you will not be charged for it.

Changing or canceling. You can change or cancel your Auto Order at any time online through your account, or by emailing info@ppwpet.com. Changes or cancellations made before an order is processed will apply to that order.

Expired or declined payment. If your payment method expires or is declined, we will notify you. If it is not updated, we may pause or cancel your Auto Order.

Ending the program. We may change or discontinue Auto Order, or end your participation, by notifying you. You will only be charged for orders already processed.

Returns and Refunds

Our return policy for online orders is the same as in our stores:

  • Products may be returned within 30 days of the date of purchase.
  • Products must be returned in their original packaging and in resalable condition.
  • Food products must be unopened. Food and treat items may only be returned or exchanged according to the manufacturer’s guidelines.
  • Proof of purchase is required. For online orders, your order confirmation email or receipt serves as proof of purchase. No proof of purchase, no refund.
  • Refunds will be issued to the original form of payment.
  • Special order, sale, and clearance items are final sale.
  • Any change due on a gift certificate will be issued as store credit.
  • Delivery fees, where applicable, cover the original delivery service and are not refundable if items are returned.

Returns of online orders, including delivered orders, can be made at the store that fulfilled your order. If your order is missing an item or contains the wrong item, or an item that is damaged or past its best-by date, please tell our staff at pickup, or email info@ppwpet.com as soon as possible after delivery and within 30 days of purchase, and we will make it right with a replacement or refund.

Product Use and Pet Health

Please use all products as directed by the manufacturer and follow product labels and instructions. Information on the Website, including product descriptions, is provided for general information only and is not veterinary advice. Talk with your veterinarian about your pet’s health, diet, and any changes to either.

Special Promotions

We may offer promotions, discounts, or other special offers through the Website. These may be subject to additional terms, such as eligibility requirements or expiration dates, which we will post with the offer. Those additional terms become part of these Terms.

Our Content and Trademarks

The Website and its content, including text, photographs, graphics, and logos, are owned by or licensed to Pet Pantry and are protected by copyright and other laws. You may view and use the Website for your own personal, non-commercial shopping. You may not copy, reproduce, republish, or distribute Website content without our written permission. "Pet Pantry" and our logos are our trademarks, and you may not use them without our written permission. Other product names and brands on the Website belong to their respective owners.

Acceptable Use

When using the Website, you agree not to:

  • Use the Website for any unlawful or fraudulent purpose, or provide false information.
  • Impersonate any person or misrepresent your affiliation with anyone.
  • Use bots, scrapers, or other automated tools to access the Website or place orders.
  • Upload or transmit viruses or other harmful code, or interfere with the Website’s operation.
  • Attempt to gain unauthorized access to the Website, other accounts, or our systems.
  • Use the Website for any commercial purpose, such as purchasing products for resale, without our written permission.

We may suspend or close your account, or cancel orders, if we believe you have violated these Terms.

Links to Other Websites

The Website may contain links to websites operated by other companies, such as product manufacturers. We do not control those websites and are not responsible for their content, products, or privacy practices.

Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, INCLUDING OUR RETURN POLICY, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PRODUCTS ARE COVERED BY ANY WARRANTIES PROVIDED BY THEIR MANUFACTURERS. SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PET PANTRY AND ITS AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR ANY PRODUCTS PURCHASED THROUGH IT. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE WEBSITE OR AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE ORDER GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS LIMITS ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. SOME STATES DO NOT ALLOW THE LIMITATION OF CERTAIN DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

We are not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, power or internet outages, or supplier disruptions.

Indemnity

You agree to indemnify and hold harmless Pet Pantry and its affiliates, owners, officers, employees, and agents from any claims, losses, and reasonable legal fees arising from your violation of these Terms or your misuse of the Website.

Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict of laws rules. If you have a concern, please contact us first at info@ppwpet.com so we can try to resolve it informally. Any legal action relating to these Terms, the Website, or an order must be brought in the state or federal courts located in Westchester County, New York, and you and we consent to the jurisdiction of those courts. Either party may also bring a claim in small claims court if it qualifies.

General

These Terms, together with our Privacy Policy and any additional terms posted for specific promotions, are the entire agreement between you and us regarding the Website. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver of our right to do so later. You may not transfer your rights under these Terms without our written consent; we may transfer ours, for example in connection with a sale of our business.

Privacy

Our Privacy Policy explains how we collect, use, and share your personal information and is part of these Terms. You can read it at https://shop.ppwpet.com/page/privacy-policy.

Contact Us

If you have questions about these Terms, please contact us:

Pet One Group d/b/a Pet Pantry

17 Purdy Ave., Suite 201

Rye, NY 10580

Email: info@ppwpet.com